A: To place an order, browse our product catalogue and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.
A: We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be changed or cancelled.
A: We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and next-day delivery. Shipping times and costs vary depending on your location and the selected shipping method.
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
A: Yes, we offer international shipping to many countries. Please check our shipping information page for details on international shipping options, costs, and delivery times.
A: We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging.
A: To return an item, please contact our customer service team to initiate the return process. You will be provided with a return authorization number and instructions on how to send the item back to us.
A: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.
A: Yes, all of our products are 100% authentic and sourced directly from the manufacturers or authorised distributors.
A: If a product you want is out of stock, you can sign up to be notified when it becomes available again. Simply enter your email address on the product page, and we will notify you as soon as it is back in stock.
A: Yes, we offer gift wrapping services for a small fee. You can select the gift wrapping option at checkout and include a personalised message if you wish.
A: No, you do not need to create an account to place an order. However, creating an account allows you to track your orders, save shipping information, and enjoy a faster checkout process in the future.
A: We take your privacy and security very seriously. Our website uses industry-standard encryption technology to protect your personal information. Please review our Privacy Policy for more details.
A: You can contact our customer service team via email at support@jiff.co.za or by phone at (+27) 71 958 4327. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (EST).
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